St Ives Town Council have implemented an Emergency Safety Plan for 2020 and traffic restrictions will be in place throughout the town centre from 11am – 4pm daily. This is necessary to allow for safer social distancing due to the narrow streets and high footfall the town enjoys during the summer months.
During the restricted hours vehicular access to the Sail Lofts – St Ives complex will not be possible. However, as a Sail Lofts guest you will be able to freely access the private car park located on Beach Road, as it falls outside of the restricted area.
Maintaining high housekeeping standards has always been one our top priorities and this is even more pertinent now. We are adhering to Government guidelines and have implemented a number of additional steps to our cleaning protocols to give you the peace of mind that we are doing all we can to safeguard you and your family.
Cushions will be on a weekly rotation, mattresses and curtains are being steam cleaned at every changeover and all touch points and surfaces are subject to a two-step cleaning process, one of which is a disinfection stage.
If you would like further information about our enhanced cleaning protocols please email us at firstname.lastname@example.org
To minimize touch points we have removed any non-essential items from the apartments. This includes things such as board games, visitor books and laundry baskets.
We have made the decision to remove the Welcome Hamper temporarily. We feel that considering the number of suppliers and touch points involved with providing these hampers, this is the safest option. We will however continue to provide a basic supply of tea, coffee, sugar and milk.
Check In and Check Out
To allow adequate time for our enhanced cleaning protocols we are temporarily adjusting our check-in and check-out times. We apologise for any inconvenience this may cause but hope you will understand this is a necessary step to ensure we can complete all of the cleaning tasks required.
Our revised times are:
Check-in: From 6pm
Your allocated parking space will remain available from 2pm on your arrival day.
If your designated apartment is located in the central courtyard (Driftwood, Beach, Bay, Ocean and Surf) we kindly ask that should you arrive, and another family is unloading, you kindly wait until they move away before you begin to unload. This will ensure social distancing guidelines are maintained within the courtyard.
At check-out we would also kindly ask that you open the apartment windows strip the beds before you leave. This will help to minimize the risk to our housekeepers.
Our onsite wet room will be open during your stay however the facilities, including the showers and toilets, will not be available. We politely ask that whilst using this facility social distancing guidelines are adhered to and request that only one person/family enter the wet room at any time.
The bin and recycling store will remain closed; however, refuge facilities will be made available at designated times throughout your stay and information about this will be in your apartment on arrival.
Grocery Deliveries and Luggage
Unfortunately, during these unprecedented times, we will be unable to assist with grocery deliveries and request that you ensure you, or one of your party, are available to take delivery of your shopping. When booking your delivery slot please bear in mind the road closures in place throughout the town.
Similarly, we will be unable to store your luggage prior to check-in.
There are a number of local shops offering a delivery service in the St Ives area and we would actively encourage to support these local businesses at this time. If you would like further information on these services please email us at email@example.com
You haven’t notified me about the status of my booking.
Due to UK Government travel restrictions you are unable to travel to St Ives and Sail Lofts-St Ives is closed through to the end of June 2020. Any bookings with arrival dates from July 1 onwards can, at the time of writing, go ahead but it is entirely possible this situation could change. As we become aware of any changes, Sail Lofts –St Ives will notify all guests with their options.
You have issued a credit for my booking, how can I use it?
You can use the credit we have issued already by emailing firstname.lastname@example.org and requesting the dates you would like for your new booking. You can check availability and pricing on our website. Our office is currently closed and, for the time being, we are unable to take bookings over the phone.
I have an upcoming booking, can I move my dates?
Any guests who have made a booking the start date of which is at least eight weeks away can move their dates to an alternative week. Any guests who have made a booking within the eight weeks have been contacted by us and their booking, if applicable, has been replaced with a credit for a new booking in the future.
If I decide not to travel, will I be covered by my travel insurance?
You should contact your travel insurer in the event you decide not to travel.
If I need to self-isolate, can I request a refund?
In all cases where you are unable to fulfil a booking, we strongly advise you to contact your travel insurers in the first instance. If you need to provide evidence to your insurers, please tell us and we will do all we reasonably can to help you in your insurance claim.