We are currently following the latest Government advice regarding the current restrictions, up to date information can be found at the following link:
Sail Lofts – St Ives have achieved Quality in Tourism’s Safe, Clean and Legal accreditation for its post Covid cleanliness and safety procedures meaning that you can enjoy the unchanged natural beauty of St Ives with the reassurance that we are taking every possible step to keep you and your family safe and well in these challenging times.
Maintaining high housekeeping standards has always been one our top priorities and this is even more pertinent now. We are adhering to Government guidelines and have implemented a number of additional steps to our cleaning protocols to give you the peace of mind that we are doing all we can to safeguard you and your family.
Mattress and pillow protectors are changed at each changover and all touch points and surfaces are subject to a two-step cleaning process, one of which is a disinfection stage.
If you would like further information about our enhanced cleaning protocols please email us at firstname.lastname@example.org
To minimize touch points we have removed any non-essential items from the apartments. This includes things such as board games, visitor books and laundry baskets.
Our Welcome Hampers have been streamlined to minimise the number of touch points and suppliers and only contain pre-packed items for the time being. If you would prefer for us not to provide a welcome hamper we completely understand – simply notify us in advance and we will ensure it is removed from your booking. At this time we are unfortunately unable to offer the choice between a sweet or savoury hamper and cannot make adjustments for dietary requirements.
Check In and Check Out
To allow adequate time for our enhanced cleaning protocols we are temporarily adjusting our check-in and check-out times. We apologise for any inconvenience this may cause but hope you will understand this is a necessary step to ensure we can complete all of the cleaning tasks required.
Our revised times are:
Check-in: From 6pm
Your allocated parking space will remain available from 2pm on your arrival day.
If your designated apartment is located in the central courtyard (Driftwood, Beach, Bay, Ocean and Surf) we kindly ask that should you arrive, and another family is unloading, you kindly wait until they move away before you begin to unload. This will ensure social distancing guidelines are maintained within the courtyard.
At check-out we also ask that you open the apartment windows on departure. This will help to minimize the risk to our housekeepers.
The bin and recycling store will remain closed; however, refuse facilities are available in the central courtyard.
Grocery Deliveries and Luggage
Unfortunately, during these unprecedented times, we will be unable to assist with grocery deliveries and request that you ensure you, or one of your party, are available to take delivery of your shopping.
Similarly, we will be unable to store your luggage prior to check-in.
You haven’t notified me about the status of my booking.
Any bookings with arrival dates from April 12th 2021 onwards can, at the time of writing, go ahead but it is entirely possible this situation could change. As we become aware of any changes, Sail Lofts –St Ives will notify all guests with their options.
You have issued a credit for my booking, how can I use it?
You can use the credit we have issued already by emailing email@example.com and requesting the dates you would like for your new booking. You can check availability and pricing on our website. Our office is currently closed and, for the time being, we are unable to take bookings over the phone.
I have an upcoming booking, can I move my dates?
Any guests who have made a booking the start date of which is at least eight weeks away can move their dates to an alternative week. Any guests who have made a booking within the eight weeks have been contacted by us and their booking, if applicable, has been replaced with a credit for a new booking in the future.
If I decide not to travel, will I be covered by my travel insurance?
You should contact your travel insurer in the event you decide not to travel.
If I need to self-isolate, can I request a refund?
In all cases where you are unable to fulfil a booking, we strongly advise you to contact your travel insurers in the first instance. If you need to provide evidence to your insurers, please tell us and we will do all we reasonably can to help you in your insurance claim.