Covid-19 Frequently Asked Questions

You haven’t notified me about the status of my booking.

Due to UK Government travel restrictions you are unable to travel to St Ives and Sail Lofts-St Ives is closed through to the end of June 2020. Any bookings with arrival dates from July 1 onwards can, at the time of writing, go ahead but it is entirely possible this situation could change. As we become aware of any changes, Sail Lofts –St Ives will notify all guests with their options.

You have issued a credit for my booking, how can I use it?

You can use the credit we have issued already by emailing info@thesaillofts.co.uk and requesting the dates you would like for your new booking. You can check availability and pricing on our website. Our office is currently closed and, for the time being, we are unable to take bookings over the phone.

I have an upcoming booking, can I move my dates?

Any guests who have made a booking the start date of which is at least eight weeks away can move their dates to an alternative week. Any guests who have made a booking within the eight weeks have been contacted by us and their booking, if applicable, has been replaced with a credit for a new booking in the future.

If I decide not to travel, will I be covered by my travel insurance?

You should contact your travel insurer in the event you decide not to travel.

If I need to self-isolate, can I request a refund?

In all cases where you are unable to fulfil a booking, we strongly advise you to contact your travel insurers in the first instance. If you need to provide evidence to your insurers, please tell us and we will do all we reasonably can to help you in your insurance claim.

Up to date information and advice regarding COVID-19 can be found on the GOV.UK and NHS websites.