Welcoming you safely to St Ives

The team at Sail Lofts – St Ives have sought to ensure your stay with us meets the highest standards in cleaning and safety procedures as advised by Quality in Tourism, in line with their post Covid Safe, Clean & Legal accreditation. Your holiday in St Ives should be spent enjoying the unchanged natural beauty of St Ives with the reassurance that we are taking every possible step to keep you and your family safe as we take the steps back to normal life.

Around St Ives

Many local businesses have taken the decision to continue to protect staff and customers alike and keep many of the current measures in place post the 19th July relaxation date – this includes the wearing of face coverings, limitations on numbers and social distancing.

We strongly recommend that you do bring face coverings for your trip to St Ives and check the business policy before entering.

Housekeeping

Maintaining high housekeeping standards has always been one our top priorities and this will continue to be the case as we get back to normality. We are continuing to follow Government guidelines previously implemented and have inherited a number of additional steps to our cleaning protocols to give you the peace of mind that we are doing all we can to safeguard you and your family.

Check In and Check Out

To allow adequate time for our enhanced cleaning protocols we are temporarily adjusting our check-in and check-out times. We apologise for any inconvenience this may cause but hope you will understand this is a necessary step to ensure we can complete all of the cleaning tasks required.

Our check-in times are:
Check-in: From 6pm
Check-out: 9am

Your allocated parking space will remain available from 2pm on your arrival day.

If your designated apartment is located in the central courtyard (Driftwood, Beach, Bay, Ocean and Surf) we kindly ask that should you arrive, and another family is unloading, you kindly wait until they move away before you begin to unload.

At check-out we also ask that you open the apartment windows on departure. This will help to minimise any potential risk to our housekeepers.

Grocery Deliveries and Luggage

We advise that you be in your property to accept shopping deliveries to ensure your order is to your satisfaction and to organise a slot after you’ve checked in.

Should you arrive earlier than check in to St Ives then please give the office a call to let them know, at this time they can let you know if it’s possible to drop your luggage off before parking.

Please click below to find our information in regards to bookings impacted by Government restrictions up to 19th of July 2021. To view our current terms and conditions of booking please click here.

dropdownarrow
 

You haven’t notified me about the status of my booking.

Any bookings with arrival dates from April 12th 2021 onwards can, at the time of writing, go ahead but it is entirely possible this situation could change. As we become aware of any changes, Sail Lofts –St Ives will notify all guests with their options.

You have issued a credit for my booking, how can I use it?

You can use the credit we have issued already by emailing info@thesaillofts.co.uk and requesting the dates you would like for your new booking. You can check availability and pricing on our website or by calling the office.

I have an upcoming booking, can I move my dates?

Any guests who have made a booking the start date of which is at least eight weeks away can move their dates to an alternative week. Any guests who have made a booking within the eight weeks have been contacted by us and their booking, if applicable, has been replaced with a credit for a new booking in the future.

If I decide not to travel, will I be covered by my travel insurance?

You should contact your travel insurer in the event you decide not to travel.

If I need to self-isolate, can I request a refund?

In all cases where you are unable to fulfil a booking, we strongly advise you to contact your travel insurers in the first instance. If you need to provide evidence to your insurers, please tell us and we will do all we reasonably can to help you in your insurance claim.

Up to date information and advice regarding COVID-19 can be found on the GOV.UK and NHS websites.