Terms and Conditions

1. Booking.
Your application must be made on our Booking Form and completed in full. Bookings made more than 8 weeks in advance require a 50% deposit plus a non-refundable booking fee. The balance plus any extras is due 8 weeks before your holiday commences.

Reference in these Terms and Conditions to “the Property” means The Slipway, Porthmeor Road, St. Ives, TR26 1GB and shall include, where the context permits or requires, any and all common parts or communal areas such as the courtyard or bin storage area.
Reference to “the Hirer” or “You” means the person or persons accepted by the Owner as authorised to occupy the Property for the period specified on the Booking Form and shall, where the context permits or requires, include all persons named on the Booking Form or substituted therefor or otherwise occupying the Property
Bookings made less than 8 weeks in advance require the full charge plus booking fee and any extras.

A non-refundable booking fee of £15 is payable on all bookings.

2. Balance Payment
On confirmation of the booking the balance plus extras is due 8 weeks before the commencement of the holiday. We do not send reminders – the balance due date is shown on the confirmation form. If the balance is not received within 7 days of the due date we reserve the right to treat the booking as cancelled as set out in clause 10 below.

3. Method of Payment
Cheques made payable to R.J. Clark

A charge of £30 will be made for any dishonoured cheques which will be added to your account. Any bank charges received on foreign cheques or transfers shall be paid by the Hirer and may be deducted from the damage deposit.

4. Eligibility
We reserve the right to refuse any booking at our discretion without giving any reason.

5. Price Changes
We reserve the right to amend prices quoted due to errors or omissions or changes beyond our control.

6. No pets allowed

7. The Property is non-smoking

8. Duration and Times of Letting
Holiday lettings commence on Friday from 3 pm on the first day of the tenancy and end on Friday at 10 am on the last day of the tenancy. You must vacate the Property no later than 10 am on the last day otherwise an additional day’s charge will be levied.

9. Key collection
Keys may, at our election, be sent in advance to the address of the Hirer set out on the booking form. These keys will be deemed received 4 days from the date of despatch and you must notify us if you have been told that keys will be despatched to you but you do not receive them 7 days prior to the start of your holiday. Alternatively, keys are available for collection between 3 pm and 9 pm on the day of arrival. After 9 pm the keys will not be available until 9 am the following day.

10. Cancellation
Cancellations must be advised to us in writing or by email. We will use reasonable endeavours to secure another booking on the Property for the same term and if possible for the same charge but we reserve the right to negotiate a lower charge. Any refund will be made less the booking fee, which is non refundable. We shall not be liable to any hirer of accommodation on the grounds that we have not used reasonable endeavours or for any other reason.

If the Property has not been re-let the full hire charge will remain payable 8 weeks before your holiday commences. It is possible to insure against cancellation and you are strongly advised to do so.

11. Changing a Booking
Once a booking has been confirmed the booking cannot be changed to another date except by dealing with the booking as a cancellation as set out in clause 10 above.

12. This Agreement
This Agreement confers upon the Hirer the right to occupy the Property for a holiday within the meaning of schedule 1, paragraph 9 of the Housing Act 1988. It does not create any tenancy or security of tenure of any description. No term in this Agreement is enforceable under the Contracts (Rights of Third Parties) Act 1999 by a person who is not a party to the Agreement.

13. The Hirer Agrees
(a) To keep and leave the accommodation in a clean and tidy state returning all furniture to the place in which it was found on entry. No cleaning service is provided during the tenancy.

(b) To pay for any breakages and damage.

(c) Not to do anything to make void or voidable any policy of insurance.

(d) Not to cause a nuisance or disturbance to any neighbours.

(e) To allow the Owner, his servant or agents reasonable access at all times.

(f) To take all reasonable and proper care of the Property and its furniture, pictures, fittings and effects and leave them in the same state of repair and condition and in the same clean and tidy condition at the end of the period of occupation by the Hirer as at the start.

(g) To leave the accommodation in such a state and condition that it is suitable for occupation for another Hirer. If this is not the case the Hirer will be liable for the hire charges as shown for the accommodation for the period until it is so available and for any loss or damage which shall be occasioned thereby.

(h) Not to part with or remove any possessions, furniture or effects on or in the Property or to share the Property, except with members of the party shown on the booking form.

(i) Not to exceed the total number of people the Property sleeps as set out in the Property description. A cot may only be occupied by a child aged 24 months or less.

(j) Not to enter or use the Courtyard for any purpose other than to use the communal waste bin.

(k) Not to use the gangways, balcony or external parts of the Property for any purpose other than walking to and from the Property.

In the event any of these Terms and Conditions are breached, the Owner may forthwith re-enter the Property and terminate the occupation and/or pass to the Hirer any additional charges and claim damages for all losses.

14. Non Availability of Accommodation
If due to any occurrence beyond the control of the Owner and his agents, the accommodation is not available as booked all monies paid will be refunded in full to the Hirer but neither the Owner nor his agents shall have any further liability to the Hirer.

15. Liability
The Owner does not accept any liability for consequential loss or damage suffered (death or personal injury excepted) by the Hirer or any other person which results from the Owner’s negligence or the Owner’s breach of this Agreement. The Owner does not accept liability for loss or damage suffered by the Hirer which results from acts or omissions of the Hirer in connection with the hire and occupation of the Property. In addition, we accept no liability for loss of or damage to the Hirer’s possessions kept or otherwise located on any part of the Property or land.

16. Parking
We do not provide parking at the Property and we will not accept any liability or responsibility for any damage, fines or loss in relation to the parking of any vehicle by the Hirer or any of his or her party.

17. Complaints Procedure
If you have any cause for dissatisfaction you must CONTACT US IMMEDIATELY by telephoning 0207 090 4044. Save in the case of an emergency, it is imperative that we see the reason for the complaint before any remedial action is taken. We regret we cannot consider any complaints where we have not been given an opportunity to investigate the complaint and endeavour to put matters right during the hire period or any complaints made on departure or after your return home.

18. Severance
The parties to this Agreement agree that if any part of this Agreement is found to be unreasonable, invalid or unlawful under any enactment or rule of law pertaining thereto, the Court or the competent tribunal shall have the power to strike out or override that part, whether it be an entire clause or clauses or some part or parts thereof, and enforce this Agreement as though the unreasonable, invalid or unlawful part or parts had not been included.

19. Representations
Any recommendations, advice or views which we express in relation to any services, products or attractions are our personal opinion for which we accept no responsibility or liability.

20. Governing Law and Jurisdiction
These Terms and Conditions create a binding Agreement between you (the Hirer) and the Owner and are governed by and shall be construed in accordance with English law. This Agreement is subject to the exclusive jurisdiction of the English courts.

IMPORTANT INFORMATION

Cleaning: Although properties are cleaned between bookings you are expected to keep and leave the Property in a clean and tidy state. If a property is left in a state which results in any additional charges by our cleaners these will be deducted from your damage deposit.

Smoking: The Slipway is completely non-smoking. Any smoking in the Property will incur substantial additional cleaning costs for which the Hirer will be liable.
Television Reception: Interference to the picture can be experienced at times and is not necessarily a fault in the set or aerial but can be due to the tides and/or weather conditions.

Electricity and Gas: Are included in the price of your holiday.
Insurance: You can take out holiday insurance to cover various risks including cancellation of your holiday due to circumstances beyond your control such as accidents or illness – we strongly advise clients to take out such insurance.

Damage Deposits: A Damage Deposit of £200 will be required. This is paid by cheque 8 weeks before the start of your holiday. We endeavour to return your damage deposit less any deductions within 2 weeks of your departure.

Linen: Clean bed linen and towels are supplied once at the start of the holiday. If you wish to have a further change of clean bed linen and towels during your holiday, this can normally be arranged at an additional charge of £44.
Cots: Cot/high chair, push chairs, back carriers, stair gates, linen and wheelchairs are not available at the property but can be hired from:
Rainbow Hire Tel: 6797090