- How close to the beach is The Sail Lofts?
- Does my holiday property have any additional sleeping capacity?
- Do we need to bring our own bed linen?
- Do you provide towels?
- What about beach towels?
- Do I need to bring soap and toilet rolls?
- Are there laundry facilities?
- What facilities are there in the kitchen?
- Is there a television?
- Is there a telephone?
- Is there internet access?
- Is my property centrally heated?
- How many sets of keys are there and how will I receive them?
- When can we arrive on the first day of our holiday?
- When must we leave the property on the last day of our holiday?
- If we arrive late, will we be able to shop for food?
- Is there a cot or high chair at the property?
- Is there car parking at the property?
- What about unloading and loading the car?
- Are there instructions and details at the apartment if we have questions after we arrive?
- Do I need a car to get around in St. Ives?
- Are you able to smoke in any of the properties?
- Do you allow pets in the properties?
- What else do you provide?
- When is the apartment serviced?
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What is your cancellation policy?
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Where are car parking spaces 6 and 16?
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I have not received my confirmation email or Welcome Pack
Q: How close to the beach is The Sail Lofts?
A: Very close – it is only about 20 metres across the road and down the slipway to Porthmeor Beach. The other beaches in St. Ives are within easy walking distance.
Q: Does my holiday property have any additional sleeping capacity?
A: The ‘bed capacity’ of each apartment is as stated in this website. Some apartments have a sofa bed which you are welcome to use, but please note that you will need to bring your own bed linen (ie. sheets, duvet cover, pillow cases) and towels. We do not allow additional guests, eg. sleeping on the floor.
Q: Do we need to bring our own bed linen?
A: No, apart from any sofa bed requirements (see above) we provide all bed linen. This will be clean and freshly laundered when you arrive. If you are staying for more than a week, we will provide a change of bed linen after the first week. If you want additional bed linen laundered while you are staying at the property, we can normally arrange this for an additional charge, but we need to know in advance.
Q: Do you provide towels?
A: Yes, each guest will be provided with one set of towels (one bath towel and one hand towel). If you need additional towels, we can provide these on request for a small additional charge.
Q: What about beach towels?
A: We provide each apartment with separate beach towels, but ask that you launder them after use and put them back into the basket at the front door before you leave. We charge £1 per beach towel if they have been used and not laundered. Please do not use the white bathroom and shower room towels on the beach.
Q: Do I need to bring soap and toilet rolls?
A: We provide a complimentary toilet roll and small complimentary soap bars for all bathrooms/shower rooms , but you will probably wish to bring your own supply of bath/shower soap and shampoo.
Q: Are there laundry facilities?
A. All our properties are fitted with a washer/dryer.
Q: What facilities are there in the kitchen:
A: There is an electric hob, electric oven, fridge/freezer and a dishwasher. We provide all the usual cutlery, plates, glasses, pans, tea towels etc.
Q: Is there a television?
A: Yes, there is a flat screen TV as standard in all apartments. Some properties have additional wall mounted TV’s in the master bedrooms and bathrooms. They all receive the current digital Freeview channels. Each property also has an MP3 speaker system that is compatible with all modern MP3 units.
Q: Is there a telephone?
A: No, but there is good mobile reception for most networks and there are public pay telephones located at various points in St. Ives.
Q: Is there internet access?
A: Yes we provide free Wi Fi connection via our wireless router – please ask for more details via our General manager.
Q: Is my property centrally heated?
A: Yes, there is gas central heating and hot water in all properties. Details of how to use the heating and hot water system are contained in the information file which you will find at the property on your arrival. Unless it is cold weather, the heating will normally be switched off when you arrive.
Q: How many sets of keys are there and how will I receive them?
A: You will be provided with two sets of keys. We use a Master Lock key safe system at The Sail Lofts. Each apartment has its own key safe located either at the Main Entrance in Porthmeor Road (Driftwood, Beach, Bay, Ocean and Surf) or outside individual apartment’s (Slipway, Island, Godrevy, Lighhouse, Curno, Harbour, Zennor and 5 Bethesda Place). A key will be put in your apartment key safe prior to your arrival. 7 – 10 days before you arrive we will send you an email with the key safe code and details of where it’s located. Simply put in the 4-digit code and the key will be waiting for you. We will also leave a second set of keys on the kitchen table.
Q: When can we arrive on the first day of our holiday?
A: The apartment will be ready any time after 4.00 p.m. on the day of your arrival.
Q: When must we leave the property on the last day of our holiday?
A: Please ensure you vacate the property by 10.00 a.m. at the latest.
Q: If we arrive late, will we be able to shop for food?
A: Yes. On your way into St. Ives, Tesco at Carbis Bay is normally open until 8pm. every day except Sunday. In the town, the Co-Op supermarket is generally open until around 10pm. The local store (Norway Stores) is often open until 9pm in the Summer.
Q: Is there a cot or high chair at the property?
A: We have a range of travel cots, stair gates and high chairs . Please let us know when you book what you require, so we can put them in place before you arrive. Please note: we do not provide bedding or bed linen for the travel cots.
Q: Is there car parking at the property?
A: Yes, two of our properties come with a private car parking space included in the price - Slipway and The Sail Lofts Cottage; the other properties do not have spaces included. You cannot permanently park your car on the street outside the apartments, but you can unload. We have a number of private parking bays, which can be rented for the duration of your stay by booking in advance. The spaces are on Beach Road (approximately 10 minutes walk from the Sail Lofts) and can be booked online or over the telephone (please call us if it shows unavailable whilst booking). The pricing of our car parking varies across the seasons, for further details please our office Tel +44(0)1736 799175.
Alternatively there are a number of public car parks in St Ives. The nearest is at the top of Island Road, approximately 50 metres from the Sail Lofts, where you can purchase a weekly ticket for £30 and a 3 day ticket for £18.90. The machine takes credit cards or £1 coins. Unfortunately buying a ticket does not guarantee you a space if you take your car out and there are none available when you return.
For further details please call our office: Tel +44(0)1736 799175.
Q: What about unloading and loading the car?
A: It is best to park in the Island Car park and unload from there if possible.
Q: Are there instructions and details at the apartment if we have questions after we arrive?
A: Yes, there is a comprehensive Information File at the property which you will find on the kitchen table. This should answer any questions you may have. It also contains details of emergency phone numbers.
Q: Do I need a car to get around in St. Ives?
A: No. The Sail Lofts is ideally located within easy walking distance of all the shops, cafes, restaurants and art galleries in St Ives. It is also close to the beaches. If you want to explore further afield in Cornwall, a car is useful, although not essential, as there are good train, bus and coach services to many destinations.
Q: Are you able to smoke in any of the properties?
A: No, all of our properties are non-smoking.
Q: Do you allow pets in the properties?
A: We are happy for well-behaved dogs to come to stay in two of our apartments. We expect that their inoculations will be up-to-date; and insist that they do not go into the bedrooms, or sleep or climb on any of the sofas or other furniture. Whilst there is no extra charge to the cost of the apartment itself, we do add £50 for additional cleaning. Should there be any unexpected damage, we will require payment to rectify this. For your information, there are seasonal ‘dog bans’ on all the St Ives beaches, and they are not allowed on any of them between 8am and 7pm from 1st May to 30th September. During school holidays and the peak season we do not allow any pets to stay with us. If you would like to bring a dog with you, please call our office first for further information and to make a booking. We do, of course, welcome assistance dogs.
Q: What else do you provide?
A: We have tried to provide everything you will need for your stay at The Sail Lofts. The apartment kitchens are fully equipped, and all have electric hobs and ovens, washer/dryers, microwaves, hair dryers, ironing boards and irons. We also provide a Welcome Pack, which includes local bread, milk, local scones, jam, Cornish biscuits, cleaning products, a local newspaper, and tea/coffee/sugar. Food can also be pre ordered through Tesco’s Home Delivery Service and we have also put together a range of sumptuous hampers from The Cornish Deli. As we all live in and around St Ives we are happy to help with ideas of places to eat out and/or visit, so please ask us if there is anything you are uncertain about, or if you feel there is something extra we could provide. All suggestions will be very welcome.
When is the apartment serviced?
A: The apartment will be cleaned and serviced prior to your arrival. If you are staying for two weeks you are entitled to a change of linen, towels and a freshen of the apartment during your stay. If you would like an additional clean during your stay this can be arranged for an additional charge.
What is your cancellation policy?
A: Our cancellation policy is detailed in our Terms and Conditions in section 13.
Where are car parking spaces 6, 16 and 20?
A: The car parking spaces which can be booked online are spaces 6,16 and 20 which are in Penlan Private Car Park on Beach Road. It is approximately a 10 minute walk away from The Sail Lofts main building.
I have not received my confirmation email/Welcome Pack?
The most common reason for emails not being received are aggressive spam and junk filters. To overcome this we always recommend you save the following email address info@thesaillofts.co.uk to your address book. If you are unable to find the email in your junk folder please do contact us and we will forward the email onto you again.
